How do I read my online invoice?
Do you have the right user role?
Please check whether you have one of the following user roles:
Manage Finance Reports
Manage Received Invoices (Debtor)
Access online invoices
Note: If you can’t open the invoice, you might not have the right user role. Please reach out to your admin user to get access.
- Log in to your Customer Area.
- Go to Finance > Invoices > View the preferred invoice.
Tip: To reconcile your invoice, use the Interactive Payment Accounting Report.
Detail view
To view a specific invoice, click on the row of the invoice. In this online invoice you see a breakdown of all the fees (processing fees, payment method, others).
For each payment method, you can see:
- Adyen fees, Interchange, or Scheme fees
- the transaction count
- the total fees we already deducted
If you’re viewing a company level invoice, you can see the additional line Invoices on merchant accounts. These are all the amounts that we deducted from merchant level accounts and will be therefore deducted from the company level invoice.
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