Learn the basics of handling disputes.

Three speech bubbles of different colour's, symbolizing disputes

What you'll learn

  • What are disputes and chargebacks

  • The dispute flow and types

  • How to respond to disputes

  • Dispute reason codes and defense requirements 

  • The different schemes and payment methods that Adyen offers

Who is this for

For everyone who is managing disputes and chargebacks through the Adyen Customer Area.

By the end

You’ll understand what disputes are and how to navigate them.

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