How can my franchisee cancel an in-progress POS payment?

Cancel a POS payment from a terminal

  1. Select the key on the terminal keypad.
  2. On the terminal display, confirm you want to cancel the transaction.
    If this is successful, the terminal shows a Canceled message.

Cancel a POS payment from the cash register

Every cash register system is different. Please reach out to your cash register provider for instructions on how to cancel an ongoing transaction with their system.

If you're a cash register provider and wish to implement the cancel option into your Adyen integration then consult this page.

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