How can I request merchant accounts for franchisees?
Request new account(s)
If you want to request merchant accounts for your franchisees, you can do so via the Customer Area > Merchant Accounts > Request a new merchant account.
Select the option ‘single merchant account’ to add only franchise merchant account.
Select the option ‘multiple merchant accounts’ if you want to request multiple accounts by using the migration file. You’ll then receive a CSV file to download in which you can add your franchisees’ data. Please have a look at the description field in the CSV file to know in which format you should add your data.
Complete the migration file correctly
It’s important for each field to be filled in correctly and according to a specific format. The below table provides an explanation of each field with a corresponding example.
When choosing to onboard multiple franchisee accounts, you will need to submit a Franchisee Migration File in CSV format that you can download from the application. It is important for each field to be filled in correctly and according to a specific format. The below table provides an explanation of each field with a corresponding example.
Column name
Explanation
Example
Merchant code
Merchant account code following naming convention.
JB_1234_Chicago
Owner user name
Username for partner/franchisee used to log in to their customer area. The email is a unique identifier. Please use the same email as the ‘owner email’.
jane.doe@janeburgers.com
Legal entity name
Official name of registration of the legal entity.
Jane’s Burgers LLC
Legal entity address
Street + house number of registration of the legal entity.
1725 Slough Avenue
Legal entity postal
Postal code of registration of the legal entity.
18540
Legal entity city
City or Town of registration of the legal entity.
Scranton
Owner first name
First name of the owner operator.
Jane
Owner last name
Last name of the owner operator.
Doe
Owner email
E-mail of the owner operator to send the invitation.
jane.doe@janeburgers.com
Sales channel
The payment type that is processed. Separate them with a comma.
ECOM,POS,MOTOECOM,MOTOPOS
Store country
The ISO country code of where the store is located. (e.g. US, CA, NL)
CA
See list below for all ISO country codes.
Store phone number(for POS or MOTOPOS)
Phone number of the store, with the country code (e.g. +31612345678). Make sure there is a ‘+’ in front of the country code.
+14083063478
Store description(for POS or MOTOPOS)
Store description can be easy if you have multiple stores, and to easily distinguish between them.
Chicago Store - Cafe
Shopper statement(for POS or MOTOPOS)
The name which will show up on the transaction details of the shopper’s bank statement.
Jane’s Burgers - Chicago
Store address(for POS or MOTOPOS)
The street name and number of your store.
17 Charing Cross Rd
Store postal code(for POS or MOTOPOS)
The postal code of your store.
60007
Store city(for POS or MOTOPOS)
The city or town where your store is located
Chicago
Store state
The state where your store is located. This field is mandatory for AU, BR, CA, CZ, CN, MX & US. Use the two letter abbreviation.
For CA: ON, QC, YT, e.g.
For US: IL, IN, KY, e.g.
See list below for all state abbreviations.
Store time zone(for POS or MOTOPOS)
Timezone code of the store location.
-
For Europe and Asia, the format is ‘Continent/Country Capital’
-
For US and Canada, the format is ‘Country/matching timezone code’. See a list below for all matching time zones.
Europe/Amsterdam or US/Central or
Canada/Eastern
See a list below for all matching time zones.
Matching time zone codes
Location
Matching Time zone code
Alabama (AL), Arkansas (AR), Illinois (IL), Iowa (IA), Kansas (KS), Louisiana (LA), Minnesota (MN), Mississippi (MS), Missouri (MO), Nebraska (NE), North Dakota (ND), Oklahoma (OK), South Dakota (East) (SD), Tennessee (West) (TN), Texas (TX), Wisconsin (WI)
US/Central
Arizona (AZ), Colorado (CO), Idaho (ID), Montana (MT), New Mexico (NM), South Dakota (West) (SD), Utah (UT), Wyoming (WY)
US/Mountain
California (CA), Nevada (NV), Oregon (OR), Washington (WA)
US/Pacific
Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Indiana IN), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (East) (TN), Vermont (VT), Virginia (VA), West Virginia (WV)
US/Eastern
Alaska (AK)
US/Alaska
American Samoa (AS)
US/Samoa
Guam (GU)
Pacific/Guam
Hawaii (HI)
US/Aleutian
Puerto Rico (PR)
America/Puerto_Rico
British Columbia (BC), Yukon (YT)
Canada/Pacific
Alberta (AB), Northwest Territories (NT)
Canada/Mountain
New Brunswick (NB), Nova Scotia (NS), Prince Edward Island Labrador (PE)
Canada/Atlantic
Saskatchewan (SK), Manitoba (MB_
Canada/Central
Québec (QC), Ontario (ON), Nunavut (NU)
Canada/Eastern
Newfoundland (NL)
Canada/Newfoundland
Arab Emirates (AE)
Asia/Dubai
Austria (AT)
Europe/Vienna
Switzerland (CH)
Europe/Zurich
Germany (DE)
Europe/Berlin
Denmark (DK)
Europe/Copenhagen
Estonia (EE)
Europe/Tallinn
Finland (FI)
Europe/Helsinki
Great Britain (GB)
Europe/London
Croatia (HR)
Europe/Zagreb
Italy (IT)
Europe/Rome
Lituania (LT)
Europe/Vaduz
Myanmar (MM)
Asia/Kuala_Lumpur
Norway (NO)
Europe/Oslo
Netherlands (NL)
Europe/Amsterdam
Poland (PL)
Europe/Warsaw
Portugal (PT)
Europe/Lisbon
Romania (RO)
Europe/Bucharest
Sweden (SE)
Europe/Stockholm
Belgium(BE)
Europe/Belgium
France (FR)
Europe/Paris