How do I cancel an in-progress POS payment?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Fix POS Payments

Cancel a POS payment from a terminal

  1. Select the Cancel key on the terminal keypad.
  2. On the terminal display, confirm you want to cancel the transaction.
    If this is successful, the terminal shows a 'Canceled' message.

Cancel a POS payment from the cash register

Every cash register system is different. Please reach out to your cash register provider for instructions on how to cancel an ongoing transaction with their system.

If you're a cash register provider and wish to implement the cancel option into your Adyen integration then consult this page.

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