How does the dispute flow work?

A green triangle with an exclamation point in it.

Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Dispute Management

The dispute cycle can vary between schemes and payment methods, but the parties and the general dispute flow remains valid for most. The merchant, the issuing bank, the cardholder, and Adyen as the acquirer are parties to the dispute. The following can outline the general dispute flow:

DIS-013 (3) (1).png

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request