Ensuring business continuity

Our business continuity plans are subject to testing at planned intervals or upon significant organizational or environmental changes.

We test our business continuity plans in accordance with our obligations to the European Central Bank (ECB)as part of our continuous banking license obligations.

We follow appropriate policies and procedures available to all personnel to support services operations roles and in accordance with our obligations to the ECB as part of our continuous banking license obligations.

Retention policy

We have the technical capabilities to enforce tenant data retention policies. However, please note that since Adyen is a massively multi-tenant service provider, options for customization of data retention periods are restricted.

We have a backup and recovery mechanism to ensure compliance with regulatory, statutory, contractual, or business requirements in accordance with our obligations to the ECB  as part of our continuous banking license obligations. We also test these mechanisms at least annually and in accordance with our obligations to the ECB  as part of our continuous banking license obligations.