How do I reach Adyen support?

Support for businesses 

How to reach out to support

If you’re a business processing payments with Adyen, you can reach our support team through your Customer Area account. If you’re already logged in, you can access the Support Center directly. If you’re not logged in: 

1. Log in to the Customer Area.
2. Select the '?' icon at the top right of the screen
3. Select “Send us an email”. 
4. Select the topic you want to send us an email about.

Please fill in as many of the fields as you can for a quicker response. 

How to track your support tickets

When you have created a support ticket from the Adyen Customer Area you can manage your tickets by going to the Ticket Manager:

1. Log in to the Customer Area.
2. Select the “?” icon at the top right of the screen
3. Select “Ticket Manager”. In the Ticket Manager you can track the status of your tickets and view the replies. 

User permissions for Ticket Manager

All users of the Customer Area can create support tickets and manage their own tickets within the Customer Area without any role or additional permission needed. If a user needs access to manage tickets created by other users (e.g., when a company has more than one user doing support operations all these users might need access to all the companies support tickets) that user needs the role “Manage Account Support Tickets”. Roles are given by the account Admin.

By default the account Admin has access to manage all of the tickets under their Customer Area account.

Support for others 

If you are an individual concerned about an Adyen payment in your banking details, please see our look-up payment tool. If you are wondering about your payment or order status, please reach out to the company you placed the order with.

If you are a franchisee or sub-merchant, please reach out to your corporate point of contact.