Topics to expect questions on

From our experience, questions from your users will largely be around onboarding, payments, and payouts. We’ve summarized the most frequently asked questions and their answers and ways of troubleshooting using the customer area to set your support team up for success. This will be shared with you in a separate FAQ library. 

Find some popular help articles on online payments below:

• How can I find a payment?

• What is the status of my payment?

• What are the payment statuses?

• Why did my capture fail?

• How do I refund a payment from the Customer Area?

• Where can I find the refund letter?