When your team is stuck, and needs support from our technical support team, they can reach via the Customer Area.

This way we have the right information to solve your request. When sending in a ticket to our support team, we suggest you ask your team to use the following templates:

Ticket subject*

AfP [Company/Merchant Account][Clear Description]

Content:

  • Company Account

  • Account Holder Code

  • Environment: Test or Live

  • PSP ref

  • Description and examples of issue:

  • Steps taken so far

Subject

AfP Advanced [Merchant Account][Clear Description]

Content

Company Account

Account Holder Code

Environment: Test or Live

PSP ref

Description and examples of issue:

Steps taken so far

For tickets around KYC please also include:

  • Legal entity

  • Accountholder code

For tickets concerning payouts, please include: 

  • Accountholder code

  • Transfer ID

  • Balance account ID