How can I get chargeback/disputes notifications and updates?
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Merchant System Messages
You can receive dispute notifications and updates by the following means:
You can subscribe to email notifications (system messages) for new disputes via the Customer Area > navigate to the little bell icon 🔔 in the top right corner of the home page > System messages > Manage subscriptions and enable the selections Fraud for Notifications of Fraud and Chargebacks for Chargebacks and Requests for Information.
Note that system messages are only sent for new disputes, not for status updates on existing disputes.
Dispute notification webhooks
You can receive notifications for new disputes as well as status updates on existing disputes via notification webhooks.
For further information and instructions, refer to Adyen Docs.
To view the Disputes section in your Customer Area, select Risk > Disputes in the main menu. The Disputes section has a separate tab for the different dispute types (Notifications of Fraud, Requests for Information, Chargebacks) that displays a list of all disputes of that specific type. The list displays for each dispute some basic transaction and dispute details, the days left to defend (if applicable), and the latest event. You can filter and sort the list or search for a specific case by PSP reference.
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