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When a review is needed, you’ll receive a balancePlatform.accountHolder.updated webhook notification. This is how we will notify the customer that they are up for review.
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Confirmation of data: your customer should check their data and confirm that it’s up-to-date and accurate.
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Data submission: depending on your setup, your sub-merchant can submit updates via Hosted Onboarding (HO) or your API integration.
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We may request additional information, if required.
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Data verification: Once the data is submitted, Adyen reviews and confirms it. You’ll get updates via the same webhook.
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Grace Period: If any of the info is invalid, the sub-merchant can resubmit their changes without interrupting their payouts/capabilities while the grace period is active (see next section).
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Once everything has been reverified, the review is complete!
Need more details? Please refer to the Adyen Docs page on periodic reviews.