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How to videos
Customer Area

How to create new users

This video explains how to create new users. Easily add a new user in the Customer Area by entering a username and email and setting up different roles and access.

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How to videos

  • A yellow credit card
    How to
    How to refund a payment

    This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps. 

  • Two yellow stores.
    How to
    How to request a new merchant account

    This video explains how to request a new merchant account. Learn how to configure your account and send out your application for a new merchant account.

  • A yellow envelope receiving a green message.
    How to
    How to set-up email messages from Adyen

    This video explains how to set up email messages from Adyen. Manage your subscriptions and toggle what messages you want to receive.

  • Two yellow and two green credit cards.
    How to
    How to add a new payment method [Test Account]

    This video explains how to add a new payment method on your test account. Be sure to be in the correct payment account in the customer area and add one or more payment methods. Follow the steps and submit your request. 

  • One yellow card, a white card, and two green cards all connected with each other.
    How to
    How can I structure my Adyen account

    This video explains how to structure your Adyen account. Define and edit your account structure as you prefer. 

  • A yellow notebook and a yellow pencil.
    How to
    How to review your account with Adyen

    This video explains the periodic review of your account with Adyen to comply with financial regulations and mitigate risk. 

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