How to refund a payment

This video explains how to cancel a transaction. Navigate through the transactions overview in the Customer Area and cancel your payment by submitting a cancel request.

Discover how to monitor payment statuses with this video guide. After signing in to the customer portal, navigate through the steps and view various payment stages by selecting a specific transaction.

This video explains how to check your payout by Adyen. Check your payout history and find an overview of the sales, refunds, cost of transactions, and adjustments resulting in the payout amount. Easily download the report.

This video explains how to check your balances at Adyen. See the finance tab in your account and find everything there is to know about your balances, also on a company level.

This video explains how to read your online invoice and where to find it in the customer area. Check out all the specifics of your invoice and download it if necessary. 

This video explains how to check your refused payment. Find your payments view in the customer area, select the refused payment and find out the details. 

Learn how Adyen processes a transaction and get a quick overview of the steps a transaction follows.

This video shows how to add a new payout account. You can edit existing payout accounts and add a new payout account.

This video explains how to use the Sales Day Pay Out dashboard. Get more insights on your sales and payouts in this dashboard.

This video explains how to set up a Refund Reserve. This ensures you have smooth processes for refunds, chargebacks, and other operational expenses. By following the steps, you can set up a Refund Reserve in order to ensure a smooth refund process.

This video explains how to change your invoice settings on the merchant level. Learn how to view and configure invoice settings. 

This video explains how to configure my invoices at a company/batch level. Find and configure individual or batch edit invoice settings.