How to prepare a chargeback defense

This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after. 

This video explains how the dispute API works. It is one of the three ways to defend disputes. With the API you respond to a dispute as soon as it is initiated. Learn more about the dispute API flow.

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.