This video explains how to board a terminal. Learn how to board your terminal before taking payments.
How to board a terminal
Before you begin taking payments you need to first board your terminal.
To get started, on the home screen tap Board the terminal.
Then select your store. If your store is listed on the screen, choose it, otherwise, make sure the address is correct.
Tap on Continue.
The terminal is now boarding. This process can take about 15 minutes.
Once boarded, the terminal may start a software update.
This can take up to 30 minutes. It is a very crucial step during which the terminal will also restart.
Once the terminal is up to date, you can begin taking payments.
This video explains how to order new terminals. Order a live or a test terminal by following the steps in the video closely. Make sure to enable the correct user role.
This video explains how to unbox the V400m terminal. Follow the steps to have a secure unboxing and use of the terminal and start to process payments.
This video explains how to unbox your S1F2 terminal. Follow the steps to secure the safety of using the terminal. Find out what to check before using the terminal.
This video explains how to return a terminal. Choose between live or test terminals. Returning a payment terminal is easy if you follow the steps closely.
This video explains how to troubleshoot a terminal through the hardware diagnostics terminal. Learn what to check before reaching out to customer support.
This video explains how to assign a terminal. Follow the instructions in the customer area and assign your terminal.