How do I set up notifications for my platform?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant System Messages

Notifications for platforms via webhooks

Adyen for Platforms webhooks can be set up from the customer area. Configuring webhooks is an important part of your platform’s integration.

Tip: Learn how to configure webhooks for platforms.

Troubleshoot webhooks

In most cases, the Adyen platform has sent the webhooks events correctly, however you might not see them for one of the following reasons:

  • Not acknowledging webhooks within 10 seconds, which will cause webhook events to be queued.
  • Not accepting webhooks with the expected response.
  • Not having configured the expected webhook type.

Tip: If you’re still facing issues with webhooks please submit a ticket to our support team.

Needed roles:

  • Developer role

Learn more

Find more details on this topic.

Go to Adyen Docs
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