How do I add, edit or remove my bank account?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Manage Bank Account
Add a bank account
- Log in to your Live Customer Area.
- Select your merchant account.
- Go to Finance > Payout accounts.
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Select Add account > Add new.
Select your bank account's country and choose a payout currency. - Click Next.
- Fill in the bank account details, and upload a bank statement for the account you're adding.
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Select Submit.
We’ll review the payout account details within 2 business days and will email you the result.
Copy a bank account
- Log in to your Live Customer Area.
- Select your merchant account.
- Go to Finance > Payout accounts.
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Select Add account > Copy from.
You can only copy details from approved payout accounts. - Select the merchant account you want to copy the details from, and follow the steps.
- Select Submit.
Note: You can copy a bank account only between merchant accounts under the same legal entity. The change will happen automatically and you don't need to wait for approval.
Edit a bank account
- Log in to your Live Customer Area.
- Select your merchant account.
- Go to Finance > Payout accounts.
- Find the account you want to edit and click the menu button (...) > Edit details.
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Make the desired changes and select Submit.
Your request is now forwarded to our team for approval. We’ll review the payout account details within 2 business days and will email you the result.
Remove a bank account
- Log in to your Live Customer Area.
- Select your merchant account.
- Go to Finance > Payout accounts.
- Find the account you want to remove and click the menu button (...) > Close this account.
- Select Yes, close to remove the payout account.
Tip: Removing a payout account doesn't need our approval.
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