How do I add, edit or remove my bank account?

Add a bank account

1. Log in to your Live Customer Area.
2. Select your merchant account.
3. Go to Finance > Payout accounts.
4. Select Add account > Add new.
   Select your bank account's country/region and choose a payout currency.
5. Click Next.
6. Fill in the bank account details, and upload a bank statement for the account you're adding.
7. Select Submit.
   We’ll review the payout account details within 2 business days and will email you the result.

Copy a bank account

1. Log in to your Live Customer Area.
2. Select your merchant account.
3. Go to Finance > Payout accounts.
4. Select Add account > Copy from.
   You can only copy details from approved payout accounts.
5. Select the merchant account you want to copy the details from, and follow the steps.
6. Select Submit.

Note: You can copy a bank account only between merchant accounts under the same legal entity. The change will happen automatically and you don't need to wait for approval.

Edit a bank account

1. Log in to your Live Customer Area.
2. Select your merchant account.
3. Go to Finance > Payout accounts.
4. Find the account you want to edit and click the menu button (...) > Edit details.
5. Make the desired changes and select Submit.
   Your request is now forwarded to our team for approval. We’ll review the payout account details within 2 business days and will email you the result.

Remove a bank account

1. Log in to your Live Customer Area.
2. Select your merchant account.
3. Go to Finance > Payout accounts.
4. Find the account you want to remove and click the menu button (...) > Close this account.
5. Select Yes, close to remove the payout account.

Tip: Removing a payout account doesn't need our approval.

In case this does not resolve your problem, contact your Account Manager or our Support Team.