My franchisee's terminal isn’t working, what can they do?

Troubleshoot a terminal

Follow our step by step troubleshooting guidelines.

If the issue can’t be resolved and the terminal needs to be replaced, you can request a replacement or return in your Customer Area.

Note: If you’re not subscribed to the Terminal Replacement Service, you'll have to order a new terminal and return the faulty one to comply with PCI-DSS regulations.

Troubleshoot your terminal

Learn how to solve issues with your POS terminals.

Follow our troubleshooting guide
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