How do I reset my password as a franchisor?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Franchisee Onboarding On Test
Reset your password
- Go to the login page of your Customer Area.
- Fill in your username and select Next.
Select Forgot your password?and fill in the requested account details.
Please ensure you fill in your details correctly, so we can identify your account.
Tips to successfully reset your password
In Account, enter your Adyen company account name.
Your company account may contain several merchant accounts. For example, the merchant account WhereverPeoplePayCOM may be a sub-account of WhereverPeoplePay.
All characters are case-sensitive.
“CompanY” is different from “Company”.
LIVE or TEST
Ensure you choose the right environment. You can choose between LIVE and TEST.
Check your spam folder
The password reset email may end up in your spam. If so, add firstname.lastname@example.org to your address book.
Delete your browser cache or try using a different browser.
The cache in your browser can cause log in errors. Deleting the cache could solve the problem.
Learn more on this topic and practice what you’ve learned.Go to your Customer Area