How can I clean or disinfect my terminal?

How to clean your terminal

You’ll need:

  • A clean microfiber cloth.
  • A pH-neutral non-scrubbing soap (to clean).
  • An alcohol-based cleaner, 70-90% isopropyl alcohol (to disinfect).


  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents. These substances can deteriorate rubber and plastic and damage your terminal.
  • Don't vigorously scrub or shake the terminal.
  • Don't vigorously rub the terminal with a dry towel or similar. This can cause an electrostatic discharge (ESD), which can trigger the tamper alert.
  • Never pour or spray any liquid, sanitizer, or disinfectant directly onto the terminal.
  • Don't clean the smart card reader. It could void any warranty.
  • Avoid touching the battery contact points. This could lead to corrosion or poor connection.

Cleaning instructions

  1. Turn off the payment terminal.
  2. Disconnect the terminal from power.
  3. Slightly dampen a clean microfiber cloth with water.
  4. Put a few drops of mild soap or alcohol-based cleaner on the dampened cloth. Don’t use any other cleaning product. Don’t apply the liquid directly to the terminal.
  5. Gently wipe the damp cloth over the keypad and display.
  6. After cleaning, gently wipe the terminal with a clean dry cloth.
  7. When the terminal is completely dry, reconnect it to power and turn it on.
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