How do I allow my shoppers to return an ecommerce purchase to a physical store?

Set up referenced refunds

Set up referenced refunds to let your customers return an online purchase to a physical store or their in-store purchase to your distribution center.

Referenced refunds offer simpler reconciliation and better fraud protection.

Note: To use referenced refunds, your back-end systems between online and in-store transactions must be synchronized in a way that the transaction information includes the PSP reference.

Tip: Find more on how to synchronize your back-end systems and set up referenced refunds.

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