How can I support my merchant?

Adyen Support

You can refer your merchant to our Adyen Help Page.

Merchant can also access the support page by logging in the Customer Area, the option support will appear under the help icon in the top right corner.

The Support page in CA is designed to guide end-users, so they can encounter solutions to common issues in a self-service manner.

Support for TEST account

If your merchant needs help with their TEST integration or account, they can follow one of these checklists:

Your merchant can use the test cards provided here to perform testing.

If you need further help, you can open a support ticket by sending an email to


Submit your request

Contact our support team to request any additions or changes to your setup.

Submit a request
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request