How can I defend a chargeback for Klarna?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Dispute Management
Klarna disputes can be defended through the Customer Area or the Disputes API.
Note that in the Klarna dispute flow, only Requests for Information (RFI) are defendable; if you receive a chargeback, it cannot be defended and the funds will be deducted from your account.
For further information about Klarna disputes, refer to Adyen Docs.
Find more details on this topic.Go to Adyen Docs