How do I block or trust a customer?

Block or trust a customer

Our risk management tool called RevenueProtect, creates a fraud score for each transaction. When a transaction receives a score of 100 or higher, it gets refused by the risk engine.

You can change how the fraud score for a specific customer is calculated by adding them to a block or trust list. Adding a customer to a block list increases their fraud score. Adding them to a Trust list decreases their fraud score.

Add a customer to a block or trust list

1. Log in to your Customer Area.
2. Go to Transactions > Payments, and select the payment you’re interested in.
3. Expand the Fraud Control section, and select which attributes you want to block or trust.
4. Select Block or Trust, and select Apply.

Tip: You can also add customers to a block or trust list using API requests.

Note: If you haven’t done so already, you need to apply a risk check score. This decides how much the fraud score increases or decreases.

Configure risk check scores

1. Log in to your Customer Area.
2. Go to Risk > Risk profiles.
3. In Referral, set a risk check score for the attributes you configured earlier.
   To block a customer, add a score with a positive value on the right. This decides how much the fraud score will increase for customers on the block list. The transaction will be blocked when the customer’s fraud score is higher than 100.
   To trust a customer, add a score with a negative value on the left. This decides how much the fraud score will decrease for customers on the trust list.

Tip: For more information on the referrals, see Block and trust lists.