What does the Pending balance correspond to?

A green triangle with an exclamation point in it.

Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Financial

The pending balance

The pending balance shows the amount of sales and refunds that aren’t yet settled by the card scheme or payment method.

Positive balance: The funds will be transferred to the payable of the merchant account.

Negative balance: the funds will be deducted from your the payable of the merchant account.

Tip: Read more on balances.

Note: the pending balance is not to be confused with payable balance. The payable balance represents the available funds in your account to be paid out according to your payout schedule. 

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request