Where can I find the refund letter?

Do you have the right user role?

Please check whether you have the following user role:

Log in to your Customer Area.
Go to Transactions > Payments.
Select the PSP Reference of the payment you want to refund.
In Payment details, go to Refund letter and find the refund letter (if available).

Tip: When a shopper reaches out with questions for a refund, send them the refund letter as proof they were refunded.

Note: Refund letters are available for payments made via Adyen Acquiring, Visa, or Mastercard.

Learn more on this topic and practice what you’ve learned.

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