Where can I find the refund letter?

Q: Where can I find the refund letter?

<html><head></head><body><h2>Find your refund letters</h2> <ol><li>Log in to your<a href="https://ca-live.adyen.com/" target="_blank" rel="noopener" data-track-title="Where can I find a refund letter?" data-track-text=" Customer Area"> Customer Area</a>.</li><li>Go to Transactions &gt; Payments.</li><li>Select the <a href="/knowledge/payments/payment-basics/what-is-a-psp-reference-number" target="_blank" data-track-title="Where can I find a refund letter?" data-track-text="PSP Reference">PSP Reference</a> of the payment you want to refund. </li><li>In Payment details, go to Refund letter and find the refund letter (if available).</li></ol> Tip: When a shopper reaches out with questions for a refund, send them the refund letter as proof they were refunded. Note: Refund letters are available for payments made via Adyen Acquiring, Visa, or Mastercard. </body></html>

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Find your refund letters

Log in to your Customer Area.
Go to Transactions > Payments.
Select the PSP Reference of the payment you want to refund.
In Payment details, go to Refund letter and find the refund letter (if available).