How can I track my terminal order?
Do you have the right user role?
Please check whether you have one of the following user roles:
Merchant Terminal Order
Merchant Terminal Return
Merchant Terminal Replacement
Track your order
Once you place an order for a new terminal, you’ll be able to follow it through your Customer Area.
- Log in to your Customer Area.
- Switch to your merchant account.
- Go to In-person payments > Orders and returns.
- Click on the order, then on the pop-out showing up on the right, then click on the name of the courier company under Track & Trace.
- You should now be able to view the shipping details. Use them to track your order.
Tip: If you experience issues with the delivery, contact the courier company to schedule a more suitable delivery time.
Tip: Find more details on how to track your terminal order.
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