How can a franchisee subscribe to email notifications or system messages in Essentials?

A green triangle with an exclamation point in it.

Do you have the right user role?

Please check whether you have the following user role:

Merchant Standard

Subscribe to system messages

Franchisees can subscribe to important email notification and system messages in Essentials. The admin user of the account is automatically subscribed to all system messages by default.

Tip: We’ll send you an email for any events regarding fraud, chargebacks, or required account changes.

Turn on system messages

Log in to Essentials.
If you have several merchant accounts, switch to the merchant account for which you want to set up the subscription. You need to set up a separate subscription for each of your merchant accounts.
Go to System messages and select which messages you’d like to get by email.
Select Save.