What is a merchant reference?

The merchant reference

A merchant reference is a unique alphanumeric identifier that you (the merchant) can generate to identify a payment.

Search for a payment using the merchant reference:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments.
  3. Search with the Merchant reference.

 

Tip: If the search retrieves no result, you should include the searchable field “merchantReference:” with the merchant reference. 

article-knowledge-02.jpg

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area

Related content

Stylized illustration of a customer support representative with headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request