If you have accidentally transferred funds to an Adyen bank account, please reach out to our Support team with the following information:

• Recipient IBAN
• Sender IBAN
• Date of transfer
• Amount
• Currency
• Transfer description

If possible, please also include proof of transfer from your bank. 

If the funds have not yet been matched to a transaction, our team will locate and return the funds. 

In cases where the funds have been matched to a transaction, you will need to contact the merchant directly.