What does it look like when a sub-merchant is up for review?

  1. When a review is needed, you’ll receive a balancePlatform.accountHolder.updated webhook notification. This is how we will notify the customer that they are up for review.

  2. Confirmation of data: your customer should check their data and confirm that it’s up-to-date and accurate.

  1. Data submission: depending on your setup, your sub-merchant can submit updates via Hosted Onboarding (HO) or your API integration.

    1. We may request additional information, if required.

  2. Data verification: Once the data is submitted, Adyen reviews and confirms it. You’ll get updates via the same webhook.

  3. Grace Period: If any of the info is invalid, the sub-merchant can resubmit their changes without interrupting their payouts/capabilities while the grace period is active (see next section).

  4. Once everything has been reverified, the review is complete!

Need more details? Please refer to the Adyen Docs page on periodic reviews.

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