Why can’t I submit the review form?
Common fixes
If a pre-filled form doesn’t submit when you have saved all of the changes, try one of the following common fixes:
- Make sure you have filled in all fields. If the field is not relevant to you, eg. province/state, please fill in ‘NA’ or ‘XX’
- Please add a new Shareholder, Director, or Signatory first before deleting the old information.Â
- Make sure you do not have other Customer Area tabs open, as this may cause issues when completing the review.
Was this article helpful?
Periodic review webinar
Discover how to submit the periodic review of your account and get more familiar with the review process.
Watch our webinar
