Why are the stored cards not displayed in the Drop-in or Card Component?

If you are trying to display stored cards on your checkout using the Drop-in or Card Component but they are not showing up as expected, please check the following:

  • If you are passing the shopperReference in the /paymentMethods or /sessions request, and whether there are any stored payment methods available for this customer.
  • If you are passing the full response from the /paymentMethods request as the paymentMethodsResponse object when creating an instance of AdyenCheckout (only if you have integrated with Drop-in or Components before v5.0.0). For more information, refer to our Cards Drop-in integration documentation.
  • When using the Card Component to display a stored card, make sure that you retrieve the storedPaymentMethods from the checkout.paymentMethodsResponse object, instead of directly from the /paymentMethods response (only if you have integrated with Drop-in or Components before v5.0.0). For more information, refer to our Card Component documentation.
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request