Why do I get "Payment Details Not Found" for Maestro recurring payments?

If you are seeing a refusal reason containing the message “payment details not found”, then check if the initial transaction was processed as a Maestro payment. Maestro currently has an authentication requirement, meaning that it always requires 3D Secure before processing. Therefore a recurring transaction will be refused.

There are two types of recurring transaction:

  • when the shopper is present (Customer Initiated Transactions CIT)
  • when the shopper is not present (Merchant Initiated Transaction MIT).

Authentication is required for CIT and not for MIT, as for the latter the shopper would not be able to authenticate them as they are not present when the payment is initiated (e.g. subscriptions).

Therefore, recurring CIT Maestro transactions are allowed as long as the 3D Secure requirements are met.

Please contact our support if you would like to offer recurring CIT Maestro, as this requires specific configuration on your account.

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