My franchisee's terminal isn’t working, what can they do?
Troubleshoot a terminal
Follow our step by step troubleshooting guidelines.
If the issue can’t be resolved and the terminal needs to be replaced, you can request a replacement or return in your Customer Area.
Note: If you’re not subscribed to the Terminal Replacement Service, you'll have to order a new terminal and return the faulty one to comply with PCI-DSS regulations.
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Troubleshoot your terminal
Learn how to solve issues with your POS terminals.Follow our troubleshooting guide