Franchisee didn't receive the welcome email, what should I do?
Reach out to your contact
It’s possible the franchisee didn’t receive the welcome email due to an incorrect email address or a bug in our system. To resolve this, reach out to your onboarding point of contact to explain the issue and supply the correct email address.
Once this is done, we’ll come back to them as soon as possible with a change of email or a notice that we resent the welcome email.