How do I reconcile my received donations?
Reconcile your received donations
As a nonprofit supported through Giving, you can use the Received Donations Report to get insights into the total donations received through Giving across your account for a specific time frame.
- Log in to your Customer Area.
- Go to Reports > Received Donations Report.
- Select Manage report. Here, you can select your chosen date range and file format.
- Click Generate report.
- You can download the report by clicking the download button or directly on the file name.
Received Donations Report
This report provides a breakdown of the donations paid out to your bank account during the selected time frame. Below you can find an explanation for each column.
- Company account: The name of the Adyen merchant through which the donations were collected.
- Donation Origin Country: The country where the donor was present when donating. For point of sale (POS) donations, this is always the country where the terminal is located. For e-com donations, it will be the country where the shopper places their order. You can use this information to allocate funds to the suitable regions for cross-country donation campaigns.
- Type: The type of entry. There are three different types of entries:
- Settled: This represents the donations that were paid out to your account.
- Refund: This represents the donations for which the donor requested a refund; therefore, we deducted the amount from your account.
- Chargeback: This represents the donations for which a donor requested a chargeback with their issuer bank. A chargeback is similar to a refund, except the customer’s bank initiated it. No additional costs are associated with chargebacks for nonprofits supported through Giving, but we do deduct the original donation amount from your payouts.
- Total count: The number of donations included in the entry.
- Gross currency: The currency in which the customer made the donation.
- Gross credit: The amount deducted from payable balance (for refund and chargeback types) in the gross currency.
- Gross debit: The amount that was added to your payable balance (for settled types) in the gross currency.
- Exchange rate: The exchange rate from the cross currency to the net currency. We do not charge any exchange rate fees to nonprofits supported through Giving.
- Net currency: The currency in which the donation was paid out to your bank account. This may differ from the gross currency (e.g. if a donor makes a donation in the UK that is paid out to your French bank account).
- Net credit: The amount deducted from the payable balance (for refund and chargeback types) in the net currency.
- Net debit: The amount that was added to your payable balance (for settled types) in the net currency.
