What can I do if I cannot see the PayPal shipping address?

This issue usually occurs when the information you provide in your payment request is not configured correctly. Please check your request and make sure that you have included all the required information in the following fields:

If the issue persists, it could be that the PayPal Seller Protection has not been enabled for you. In this case please reach out to our Technical Support team so that we can set it up.

Learn more

Find more details on this topic.

Go to Adyen Docs
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request