When should I use Case Management?

The possible reasons to use case management are: 

• An additional layer of security: Case management means that you want to look at the orders manually (review) for all or some portion of the transactions before they are confirmed. This adds another layer of granularity to the decision-making process as it relates to fraud risk on top of the "Block" and "Accept" decisions already in the tool. 
• Options for different transaction flows: Depending on the integration and the type of business, you can use the case management function to suit your needs best (e.g., in combination with a capture delay or possibly with manual capture). 

The specific use cases in which we recommend using case management are: 

• High Average Transaction Value (ATV) Transactions: For high-ATV transactions the financial impact of individual chargebacks is obviously bigger so a lot of e.g. luxury brands choose to review their transactions before confirming/shipping out. 
• Generic fraud trends: Some will experience fraud waves defined by characteristics that are too generic to build risk rules around. For example, fraudsters using French names with Sri Lankan cards or having the goods shipped to industrial estates. In these instances, having a human eye look over the transactions is helpful.
• Expanding into new markets: Some will experience fraud waves defined by characteristics too generic to build risk rules around. E.g. fraudsters using French names with Sri Lankan cards or having the goods shipped to industrial estates. In these instances, having a human eye look over the transactions is helpful.
• 3D Secure: If you are using 3D Secure for orders in situations in which they do not get liability shift, use the case management feature to push orders into a queue and review them before accepting or rejecting them.