How can I see why a transaction was blocked or approved?
You can review the risk result of every transaction by navigating to Transactions > Payments > selecting a PSP payment reference. Once in the Payment details page, click on Fraud scoring.
The Risk Results page provides a detailed overview of each transaction, showing whether it was Allowed, Blocked, Sent for Review, or Checked for 3DS based on the risk rules active at the time of payment. Additionally, a breakdown of the specific rules triggered for the transaction is displayed, offering deeper insights into the final risk decision.Â
When the fraud risk machine learning rule is triggered, a risk level and the top fraud signals that contributed to this risk level will be displayed. Â