On-demand

Disputes

Learn the basics of handling disputes.

Three overlapping speech bubbles in green, yellow with a question mark, and black with a cross.

What you'll learn

  • What are disputes and chargebacks

  • The dispute flow and types

  • How to respond to disputes

  • Dispute reason codes and defense requirements 

  • The different schemes and payment methods that Adyen offers

Who is this for

For everyone who is managing disputes and chargebacks through the Adyen Customer Area.

By the end

You’ll understand what disputes are and how to navigate them.

Watch now

I confirm that I have read Adyen’s Privacy Policy, and I agree to the use of my data in line therewith.

Discover all Risk and Disputes topics

Related content