Learn the basics about handling disputes.

Three speech bubbles of different colour's, symbolizing disputes

What you'll learn

  • You will be introduced to disputes and chargebacks

  • Understand dispute flow and types

  • How to respond to disputes

  • Reason codes and defense requirements

  • Different schemes and payment methods

Who is this for

Everyone who handles disputes and chargebacks through the Adyen customer area.

By the end

At the end you should be able to understand the basics of disputes and how to handle them.

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