How does the dispute flow work

This video explains how to configure a risk profile. The risk profile allows you to enable your fraud strategy, fighting fraudsters and protecting your real clients. 

This video explains case management. How does it work? Learn how to manually review certain transactions.

This video provides an overview of how deposits function. Once you sign in to the customer section, you can find a summary of your deposit on the balance overview page, located under the finance tab. Explore different perspectives in the video below.

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.