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How-to videos
Risk

How to defend a chargeback

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.

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How to videos

  • A person in a Zoom call with participants.
    How to
    How does the dispute flow work

    This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after. 

  • A pile of cash.
    How to
    How do deposits work

    This video provides an overview of how deposits function. Once you sign in to the customer section, you can find a summary of your deposit on the balance overview page, located under the finance tab. Explore different perspectives in the video below.

  • A document and a yellow magnifying lens on it.
    How to
    Case management: how does it work

    This video explains case management. How does it work? Learn how to manually review certain transactions.

  • A lock in a yellow background.
    How to
    How to configure a risk profile

    This video explains how to configure a risk profile. The risk profile allows you to enable your fraud strategy, fighting fraudsters and protecting your real clients. 

  • A yellow lock.
    How to
    How to use Dynamic 3D Secure

    This video demonstrates how to use Dynamic 3D Secure to enhance security. Create a new rule to which you'd like it to apply, such as triggering for any transaction less than 20 euros. Start by watching the video.

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