How-to videos

This video explains how to add a new payment method on your test account. Be sure to be in the correct payment account in the customer area and add one or more payment methods. Follow the steps and submit your request. 

This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps. 

Discover how to monitor payment statuses with this video guide. After signing in to the customer portal, navigate through the steps and view various payment stages by selecting a specific transaction.

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.

This video explains how to request a new merchant account. Learn how to configure your account and send out your application for a new merchant account.

This video explains how to set up email messages from Adyen. Manage your subscriptions and toggle what messages you want to receive.

This video explains how to create new users. Easily add a new user in the Customer Area by entering a username and email and setting up different roles and access.

This video explains how to cancel a transaction. Navigate through the transactions overview in the Customer Area and cancel your payment by submitting a cancel request.

This video demonstrates how to use Dynamic 3D Secure to enhance security. Create a new rule to which you'd like it to apply, such as triggering for any transaction less than 20 euros. Start by watching the video.