How to search for a payment

To find a payment: 

1. Log in to Essentials

2. Go to Payments

Tip: Use the filter bar to filter the payment list by PSP reference, date, status, amount, currency, and other properties. 

If the payment you’re looking for doesn’t show in the search results, the authorization is still pending. We call this an open offer.

Payment authorizations stay open if:

• The customer was redirected to an external page to complete the authorization. This is common for (such as iDEAL and Dotpay) and for 3D Secure payments.

• The transaction was processed, but the funds haven’t cleared yet. This is common for bank transfers or offline payment methods (such as Boleto Bancário).

• The funds transferred by the customer can’t be matched with the payment request. For example, if they used an incorrect reference to transfer money, the funds are stuck as an open offer. The funds are automatically returned but it can take up to 8 business days.