How do I reach Adyen support?

Support for businesses 

If you’re a business processing payments with Adyen, you can reach our support team through your Customer Area account. If you’re already logged in, you can access the Support Center directly. If you’re not logged in: 

  1. Log in to the Customer Area.
  2. Select the '?' icon at the top right of the screen
  3. Select 'Contact support'. This will take you to the Support Center. 
  4. Select 'Contact support' to create a ticket. 

Please fill in as many of the fields as you can for a quicker response. 

Support for others 

If you are an individual concerned about an Adyen payment in your banking details, please see our look-up payment tool. If you are wondering about your payment or order status, please reach out to the company you placed the order with.

If you are a franchisee or sub-merchant, please reach out to your corporate point of contact.


Submit your request

Contact our support team to request any additions or changes to your setup.

Submit a request
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Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request