Why do I receive a "803: PaymentDetail not found" error?

Receiving a 803 PaymentDetail not found response after trying to do a recurring payment, means the stored card details (token), indicated by the recurringDetailReference or storedPaymentMethodId, is not available for this shopperReference.

This can have several causes:

  • You are using a recurringDetailReference  or storedPaymentMethodId that doesn't exist.
  • If you are using our classic integration, it might be caused by a contract type which is not configured for this recurringDetailReference

To check which contract types are stored for a specific shopperReference, make a call to the /paymentMethods endpoint (Checkout API integration) or the /listRecurringDetails endpoint (Direct API integration).

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