Why do I receive a 905 Payment details are not supported error?

After a transaction has been processed, you may see an error 905: Payment Details are not supported in your Customer Area. This error is generated due to a configuration issue on your account - which is not supporting the payment method, currency or the country/region. 

This error relates to the setup of payment methods. It may be due to one of the following reasons:

  1. The currency is not configured or supported: Check if the currency that you are using in a transaction is configured for this payment method. Some paym­­­ent methods such as SEPA direct debit only support a single currency (EUR). Other payment methods can be enabled for a variety of currencies.
  2. The minimum amount is set too low: Check the minimum amounts set for each payment method.
  3. The payment method is not configured on your account: Follow the guidance in this article to have the payment method added to your account.
  4. The payment type (shopperInteraction) is not supported: For example, a recurring payment is attempted, while this is not supported. Please refer to the payment methods overview to see if recurring is supported for the payment method.

Please compare your available payment methods and their configuration settings with the transaction you see in the Customer Area. If needed, you can request the payment method via the Customer Area.

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