What can I do when my webhook is shown in troubleshoot mode?

Troubleshoot the webhook

When your webhook server doesn’t correctly recognize webhook events, it enters troubleshooting mode. To find the root cause of the error, you can troubleshoot the webhook.

When you troubleshoot, our system attempts to deliver one of the stuck events to your webhook endpoint and shows you the response we get. You can also see additional information like the response code, the response time, and the request body of the webhook event.

Tip: To correctly recognize our webhook event, your webhook must reply within 10 seconds with an [accepted] string and an HTTP 200 response code.

Tip: Read more on how to accept events.

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